Frequently Asked Questions

Doctor Canna is a telehealth clinic, therefore we service our patients by a telehealth consultation. A telehealth consultation is a virtual medical appointment that allows you to connect with a healthcare professional remotely, using your phone. Benefits of Telehealth:

• Convenient & Time-Saving – No need to travel or wait in a clinic.
• Accessible – Ideal for those in remote areas or with mobility limitations.
• Private & Secure – Your medical information remains confidential.
• Continuity of Care – Easily follow up with your healthcare provider.

You won’t need a referral at any point with Doctor Canna. You can get started with us by completing our online pre-screening and then proceeding to the next steps.

You will need to check this with your individual health insurance provider, before making a claim. While many private health insurers cover some or all of the costs, some major providers may not include alternative healthcare in their coverage.

Currently, our clinic only serves adults, so you must be at least 18 years old to see a Doctor Canna practitioner.

If you’re deemed ineligible using our pre-screening, you can contact our team to discuss this further on 1300 372 262 (1300 DRCANA).

Your initial screening appointment with our Nurses is free. Any doctor consultations from then on will be $28.00.

You can schedule your initial nurse appointment online through HotDoc. During your nurse appointment, if you are eligible, you will be booked in for your Doctor consultation.

Your initial screening appointment with our nurses will be 20 minutes. After that, your doctor consultation will also be 20 minutes, followed up by roughly 20 minutes with our patient support team.

Please provide 24 hours notice if any changes need to be made to your appointment. Changes can be made via HotDoc or emailing the Doctor Canna team at info@doctorcanna.com.au

Please call or email us as soon as possible.

You will need a working phone for your consultations and access to internet to complete any forms we may have prior to or following your appointment.

Please get in touch with us as soon as possible and we will reschedule your appointment.

You can book an appointment to have your questions answered by our patient support team. Book in using HotDoc or call our patient support team at 1300 372 262.

If an order is placed, you can expect to receive it within 3 business days across the country, however in most urban areas it can be as quick as 24-48 hours.

You can expect your medication to be dispatched from Dukasa Dispensary or Rays Wellness.

Dukasa Dispensary

644–646 Glen Huntly Rd, Caulfield VIC 3162
Delivery or pickup available
(03) 9822 3668

Rays Wellness Dispensary

105 Robertson St, Fortitude Valley QLD 4006
Delivery or pickup available
1300 798 711

All orders placed before 2pm will be dispatched the same day from either pharmacy.

There is a flat fee of $25.00 for delivery.